Effective date: September 29, 2026
Business: OAKMERE TECHNOLOGIES, a sole proprietorship based in British Columbia
Contact: [email protected]
Our promise
If the same fault returns because of our workmanship, let us know within 30 calendar days of completing the service. We will assess it and correct covered work without charging for labour or a necessary return visit. New or unrelated faults and replacement parts have separate terms. Your statutory rights are unaffected.
1. What this warranty covers
OAKMERE TECHNOLOGIES offers a 30-calendar-day workmanship warranty on completed, paid tech-support and repair work. It covers a recurrence of the fault we agreed to resolve, or a defect in that work, caused by our workmanship. The completed work and completion date should be recorded on the service report or invoice.
This is a promise about the work we perform, not a guarantee that every part of a computer or network will remain fault-free. A diagnostic-only appointment does not promise that an unresolved problem has been repaired. Website development, custom software, games, and ongoing managed services need their own written acceptance and support terms.
2. How to make a claim
Contact [email protected] within 30 calendar days of the recorded completion date. Give your name, service date or invoice reference, and a description of what has returned. An invoice reference helps us find the job, but we will also look up the work if you do not have it.
Reporting within the period is sufficient: our appointment does not have to take place before day 30. We arrange an assessment within a reasonable time. You must be authorized to give access to the affected device or system.
3. What we do without charge
We assess a reported recurrence without an initial warranty-assessment fee. If it is covered, we perform the corrective labour without charge. We may offer remote support with your permission. If an on-site visit is necessary to correct covered work originally provided on-site, there is no call-out or travel fee for returning to the original service address. A different address or a request for a visit for work originally performed remotely requires a separate agreement; we will explain any proposed charge first.
We do not charge additional labour for bringing our original work into the agreed condition. If we cannot correct the covered workmanship within a reasonable time, we offer a refund of the labour charge attributable to the affected work, without limiting any other remedy required by law.
Corrective workmanship receives 30 calendar days of coverage from its completion. This does not extend coverage to unrelated work or parts.
4. New causes and parts
The warranty does not cover new or unrelated faults, normal wear, independent hardware failure, new malware infections, accidental damage, or later changes by the customer, another provider, or a software vendor where those causes are responsible for the reported issue. A later update or third-party repair does not automatically cancel coverage for unrelated Oakmere workmanship.
Replacement components are not automatically included in this labour warranty. We state any parts warranty separately before purchase, and applicable manufacturer and statutory rights remain available. If Oakmere damages a component, that responsibility is considered separately; this parts exclusion does not excuse damage caused by us.
If our assessment identifies an uncovered cause or additional work, we explain the findings and obtain approval of the scope and price before charging for further work. We do not retrospectively turn the initial warranty assessment into a paid appointment.
5. Safe access and customer rights
Our permission-based access rules and respectful-service policy continue to apply. A safety concern may change the way a claim is handled, but does not automatically erase a valid claim or refund entitlement. We arrange a safe alternative where reasonably possible.
This warranty adds to rights under applicable law. The 30-day period is not a deadline for all legal claims, and this document is not a limitation of liability for negligence, equipment damage, lost data, or privacy breaches. A separate service agreement addresses those issues subject to applicable law.