Effective date: September 29, 2026
Business: OAKMERE TECHNOLOGIES, a sole proprietorship based in British Columbia
Location: British Columbia, Canada
Privacy contact: Owner and Privacy Contact, [email protected]
Our commitment
Technology works best when you're understood. Understanding your needs should not mean collecting more personal information than we need. We aim to explain what we collect, use it responsibly, and give you a clear way to ask questions.
This policy covers our website at oakmeretech.ca, enquiries, and customer communications and service administration. Where a project involves access to customer systems or information, we also agree on the scope of that access before work starts. Games, applications, or other products that collect additional information will have a suitable product-specific privacy notice.
We follow applicable privacy laws, including British Columbia's Personal Information Protection Act and federal privacy law where applicable.
Information we collect and why
We collect information reasonably needed for the following purposes:
| Information | Purpose |
|---|---|
| Your name, email address, service interest, and enquiry message | Respond to questions, discuss your needs, and prepare proposals. |
| Contact, appointment, service location, authorization, project, and billing details you provide when arranging work | Schedule and deliver agreed services, communicate progress, and maintain business records. |
| Relevant technical information, such as device specifications, error reports, or configuration details | Diagnose a problem or perform work you authorize. We ask you to remove unrelated personal information from screenshots and reports where practical. |
| Website request and security information, such as IP address, browser information, request times, and verification results | Deliver the website, prevent spam and misuse, and investigate technical or security problems. Some information is processed by our service providers rather than stored directly by us. |
| Relevant complaint or safety incident records | Resolve concerns, protect people and systems, and document our decisions. |
Please do not send passwords, payment-card details, government identification, or sensitive personal files through the enquiry form or ordinary email. If access credentials or sensitive information are necessary, we will agree on an appropriate method first.
Consent and choices
When you contact us, we use the information you provide to address that enquiry. We explain additional purposes and seek consent where required. We do not require consent to unrelated uses as a condition of service.
Sending an enquiry does not subscribe you to a marketing list. If we introduce marketing communications, we will obtain permission where required and provide a way to unsubscribe.
You may ask to withdraw consent, subject to lawful restrictions and reasonable notice. We will explain if doing so prevents us from continuing a particular service. Some uses or disclosures may be permitted or required without consent by law.
Who within Oakmere can access your information
The proprietor oversees customer information and accesses it as needed to manage enquiries, deliver services, and administer the business. Employees and contractors receive only the information relevant to their assigned work. Depending on the task, this may include your name, the reported problem, relevant device specifications, and your service address when an on-site visit is needed.
Assignment to a job does not authorize unrestricted access to your customer record, unrelated files, or accounts. Access to your device or system remains subject to the permissions described below.
Access to your devices and systems
Before accessing a device, account, or business system, we establish authorization and the purpose of the work. We limit access and copying to what is reasonably necessary for that work. We do not browse unrelated personal material out of curiosity or use customer files for advertising, demonstrations, or training AI systems.
For remote support, we agree on the application, access needed, scope, and any charges before connecting. Our technicians are authorized only to perform approved actions. Permission to connect is not blanket permission to change your system. Additional work requires further approval; installing software, transferring files, deleting data, or changing security settings requires specific approval beforehand. You may pause or end support at any time, and we explain how to disconnect before work starts. Session recording and unattended access each require separate, explicit permission.
Where work requires a backup, remote-access tool, transfer of files, or subcontractor access, we explain the arrangement and agree on responsibilities. Temporary copies and credentials must have a defined purpose, access restrictions, and a removal or return plan. We do not promise to maintain a backup unless that service is expressly included in the agreement.
Business customers must be authorized to provide any employee, client, or other third-party information involved in their project. We agree on appropriate handling instructions and any additional confidentiality or processing terms before that access occurs.
Service providers and disclosures
We use outside providers to operate the website and communicate with you. Our website, enquiry workflow, and authorized support services use:
- Cloudflare: website hosting, delivery, security, performance analytics, and Turnstile spam verification. When verification runs, Cloudflare processes technical information associated with the request.
- Resend: delivery of enquiry notifications when the online form is enabled. The notification contains the submitted name, email address, service interest, message, and a submission reference.
- Google Workspace: receipt and storage of business email and correspondence.
- monday.com: customer intake, appointment and service administration, including relevant technician reports, work authorization records, test results, and follow-up notes. We limit the information recorded to what is needed for the job and business administration.
- Google Fonts: delivery of website fonts. A browser loading these fonts connects to Google's servers and transmits technical request information, including its IP address.
- TeamViewer or another agreed remote-support provider: where you authorize remote support, the selected tool processes connection and device information and the screen content or other data involved in the approved session. Before use, we identify the provider and explain the access and relevant privacy arrangements. These tools are not embedded in the website merely because you visit it.
We select providers and access arrangements appropriate to the information involved. We remain responsible for personal information under our control. We may also disclose necessary information to authorized personnel, professional advisers, or authorities where legally permitted or required. We do not sell personal information.
Provider processing and storage may occur outside British Columbia and Canada. Information processed abroad may be accessible to courts, law enforcement, or other authorities under the laws of those jurisdictions. Contact our privacy contact for information about our provider arrangements.
Cookies, verification, and analytics
Our hosting and security services may use cookies or similar technologies for their operation. Turnstile checks browser and request information to distinguish legitimate enquiries from automated abuse. You can email us if you prefer not to use the online form.
We use Cloudflare performance and usage analytics to understand visits and improve the website. Its performance beacon collects information such as page addresses, referring pages, browser and device characteristics, and page-loading measurements. Cloudflare states that this analytics beacon does not use cookies or browser storage. This is separate from cookies or technical information used by hosting and security services.
We also use Google Search Console to understand how our website appears in Google Search, including search impressions and clicks. Search Console is separate from Google Analytics; setting it up does not install Google Analytics tracking on our website.
You can control cookies and scripts through your browser, although blocking essential functions may prevent the enquiry form or verification from working. You can contact us by email instead. We update this notice and obtain any required consent before introducing materially different tracking or advertising uses.
Protection and retention
We use reasonable safeguards appropriate to the sensitivity of the information. These include restricting access to people who need it for their work, protecting business accounts, and using suitable methods for transferring and disposing of information. No system can guarantee absolute security. If an incident occurs, we take steps to contain and assess it and make notifications required by applicable law.
We retain information only for the purposes described here and legitimate legal or business requirements. When it is no longer needed, we securely delete it or make it non-identifying, subject to required retention and applicable backup deletion cycles.
Where BC law requires retention of information used to make a decision directly affecting an individual, we retain it for the required period, generally at least one year after that use. Relevant records may also need to be preserved for a dispute or legal requirement.
Our retention practices are:
- Enquiries that do not become jobs: We delete the enquiry and related correspondence after 12 months without further contact, unless a dispute or legal obligation requires longer retention.
- Service records: We keep relevant records while needed for ongoing support, warranty handling, disputes, or required recordkeeping. We review them annually and remove unnecessary details.
- Temporary copies of customer files: We delete copies made for a specific job once the agreed work and handover are complete, normally within 30 days of completion. A separate agreed backup service or legal requirement may require a different period. We do not delete the customer's original files under this retention schedule.
- Invoices and tax records: We generally retain required records for six years after the end of the last tax year they relate to, or longer where law requires. This does not mean retaining unrelated customer files for that period.
- Complaint and safety records: We retain relevant information while reasonably needed to handle the incident, protect people, or address a dispute or legal requirement, and review that need annually.
- Email, logs, and provider backups: Customer correspondence follows the relevant enquiry or service-record category above. Technical and delivery logs follow the provider's applicable retention settings and our operational needs; we review the settings available to us and avoid unnecessary exports. Deletion from our active records does not necessarily remove copies immediately from provider backup systems. Those copies expire through the provider's applicable retention and deletion processes.
Required retention, including the decision records described above, takes precedence over these ordinary deletion periods.
Access, corrections, and concerns
Email [email protected] with “Privacy request” in the subject line to request access to your personal information, ask for a correction, withdraw consent, request deletion, or raise a concern. We may reasonably verify your identity before releasing or changing records. Deletion is subject to applicable law and legitimate retention requirements; it is not an unconditional right to immediate erasure.
We respond within the applicable legal time limits and explain any lawful refusal, extension, or permitted fee. We investigate privacy complaints and explain the outcome and any appropriate corrective steps.
You may also contact the Office of the Information and Privacy Commissioner for British Columbia. Where federal privacy law applies, you may contact the Office of the Privacy Commissioner of Canada.
Updates
We update this policy when our practices change and display the revised effective date. Where a new use requires consent or additional notice, posting an updated policy alone does not replace that requirement.