Last updated: October 30, 2026
Business: OAKMERE TECHNOLOGIES, a sole proprietorship based in British Columbia
Contact: [email protected]
Respect goes both ways
We take time to understand your business, your customers, and what you want your website to do. Everyone involved deserves to be treated with dignity. You should receive courteous, honest service, and anyone working on your project should be able to do so without abuse or intimidation.
This policy applies to website enquiries, project discussions, design reviews, calls, meetings, email, online messages, and any agreed care after launch. Your written project agreement sets out the scope, deliverables, timeline, price, review stages, and any ongoing services. This policy does not add fees or replace those agreed terms.
Communication, feedback, and scope
We agree how to share content, review progress, and record decisions, including who can approve work for your business. We explain technical choices in plain language and welcome questions. You do not need to know the technical words to tell us what you need.
Candid feedback is part of building a website together. Tell us what is working, what is not, and what you would like to change. We discuss feedback against the agreed goals and scope. A difference in taste, a request for revisions, or a concern about quality is not misconduct.
If a request changes the agreed work, we explain the effect on scope, timing, or cost and seek agreement before doing additional work. If content, feedback, or a decision is still needed, we discuss the next steps and any effect on the schedule.
Website access and approval
We agree on the access needed for your website project before using your site, domain, hosting, or other connected accounts. We use that access only for authorised work. Please provide content you are authorised to use and tell us about any permissions or restrictions that affect the project.
We obtain approval before publishing your website or making changes to a live site, domain, or hosting setup, unless those actions are already covered by your agreed instructions. Sharing a preview for review does not by itself authorise a public launch. We ask before work or account changes outside the agreed scope.
We agree on a suitable way to share access rather than asking for passwords through an ordinary enquiry. You can ask questions about that access or withdraw permission; we explain any effect on the work and agree on next steps.
Behaviour we cannot accept
We may pause an interaction or review whether work can continue in response to:
- Threats, violence, intimidation, stalking, or deliberate damage to property.
- Personal insults, degrading remarks, or aggressive shouting directed at someone, particularly where the behaviour continues after a request to stop.
- Discriminatory abuse, sexual harassment, or unwanted sexual comments.
- Repeated abusive messages, disclosure of someone's private information to intimidate them, or targeted harassment outside agreed business channels.
- Deliberate interference with safe work or attempts to compromise a person's accounts, website, or information.
- Attempts to pressure someone into illegal activity, unauthorised access or publication, or work outside an agreed authorisation after the limits have been explained.
Frustration, disagreement, a good-faith complaint, a request for a refund, a disputed invoice, a negative review, or seeking legal or regulatory assistance is not by itself abusive behaviour. This policy does not protect Oakmere from legitimate criticism or responsibility for its work.
Safety and pausing an interaction
Anyone working on an Oakmere project may pause an interaction, end a call or meeting, or step away when they reasonably believe conduct is abusive or unsafe. They do not need advance permission to move to safety.
Where safe and appropriate, we explain the concern, ask for the behaviour to stop, and give an opportunity to continue respectfully. A warning is not required before stopping an interaction involving a serious threat, violence, severe harassment, or an immediate safety risk.
We leave websites and accounts in a safe condition where practical without putting anyone at risk. The business owner reviews the incident and any continuing restrictions or decision to end work, subject to the project agreement and applicable law.
We support anyone who raises a concern or uses this policy in good faith. This policy does not limit workplace safety rights or required safety procedures.
Fair decisions and accommodations
Decisions must be based on the circumstances and conduct, applied consistently, and proportionate to the risk. Depending on the situation, we may discuss a different communication method, a designated project contact, an adjusted review process, or written communication.
We do not discriminate in access to our services based on characteristics protected by the BC Human Rights Code. We consider reasonable adjustments to remove barriers to participation, including those related to disability, up to the point of undue hardship. If we know or reasonably believe a barrier may relate to a protected characteristic, we ask what adjustments could help. We do not assume that a difference in communication style is deliberate disrespect. Immediate protective action may still be necessary while a situation is assessed.
When work is stopped or ended
Where reasonably possible, we explain the decision and any conditions for resuming work in writing. We identify completed work, outstanding tasks, the status of the live website, and any known access or security issues requiring attention.
Charges and refunds are handled under the agreed project terms and applicable law. This policy does not create an automatic penalty or make all payments non-refundable. We refund unearned prepaid amounts except for deductions that are both lawfully permitted and properly agreed.
We arrange a safe, lawful handover of customer-owned content, information, and account access, along with project materials due under the agreement. We explain any steps needed to transfer ongoing responsibilities or remove Oakmere's access.
We do not delete website content, disable a site, change a domain, or use control of customer accounts as retaliation. Disputes about payment, ownership, or deliverables are handled through the agreed terms and lawful processes.
Concerns and review
You may request a review by emailing [email protected]. Include the project details, your concern, and what you would like us to consider. The business owner reviews concerns; where practical, someone other than the person directly involved may assist with the review.
We keep relevant incident records, restrict their use to legitimate safety, service, and legal purposes, and handle personal information under our privacy policy. Nothing here prevents a customer or anyone working on a project from making or assisting with a complaint, obtaining advice, or exercising a legal right. We do not retaliate against someone for doing so.